Something for the Weekend - Pizza Teams

My uncle was visiting from the states over Christmas (seems like such a long time ago already!) and he mentioned that a friend of his used to work at Amazon where they had whiteboards in the lifts for colleagues to share ideas or suggestions on their way between floors.

I love stories like that as they really act as a symbol of different organisational cultures, same people different rules. So I googled their CEO, Jeff Bezos, and found a great sound bite that summarised his thinking on effective teams:

"If you cannot feed a team on two pizzas it's too large"

Fundamentally he's saying that an effective, high performing, team should be no larger than around 5-10 people and I wondered if they ever really are? I've worked in project teams of upwards of 50 - 60 people but thinking back there's always a nucleus that are the glue holding the project together. A group who've got each others backs, work well together, make decisions and are pulling towards a single outcome. They're normally the people that the outcome matters to most personally (and I mean neck on the line, rather than 'allocated resources' or vested interests) and they are always the people that you can count on to get the job done. The 'pizza team' ARE the project... highest risk if something goes wrong, but most importantly, the highest sense of achievement when it all goes right.

These teams aren't the ones that organisational charts or contractual arrangements define but the ones that form organically. Obviously we don't always need to be part of the 'Pizza Team' for everything we work on but it's useful to recognise that, on the whole, we choose ourselves whether we are or aren't.

Sources and Credits
http://www.gadgetopia.com/post/357
http://www.fastcompany.com/magazine/85/bezos_2.html

Something for the Weekend - Off Your Trolley?

Many of you will have seen that one of our projects from last year (CDD Online) won a Financial World Innovation Award last week. It's a great achievement by all those involved and adds recognition to the relentless quality focus and sheer effort of the team.

I've been thinking about the recipe for that success (too long to share here) and about innovation and creativity generally. David Owens shared a video with me* which I really think sums up some of the key processes of creative teams in just 8 minutes. It's a few years old (note the hair!) but follows IDEO tackle a project to reinvent the shopping trolley in just 5 days. Check it out here

Here are the key things I observed:

• They started with a clear problem statement covering what's wrong today and clarity on constraints (e.g. if it's not stackable it's not viable)
• The brief was kept as open as possible 'how might we improve a shopping trolley' not 'we need a shopping trolley with a scanner' - leaving room for creativity.
• Cross functional teams of experts working together with equal voices, as opposed to a room of engineers or designers in common agreement, or worse, everyone looking to a single person (probably the most senior) for the answers.
• Time spent with experts (some unexpected) and observing usage to gain insights.
• Not narrowing in on a single solution immediately - you'll notice in the example they divided the group into four and each focused on a particular problem and then brought together the best of each towards the end. Creating divergence before converging on a single solution.
• The leader takes a facilitation role - carefully balancing creativity with productivity without imposing themselves.

It seems to me that going forwards creativity will be major factor in setting competitors apart, those who can understand their customers and offer something new and refreshing... a great space for BAs to work in and a terrific aim for all projects.

Sources and Credits
* David Owens - via IIBA Group on LinkedIN
IDEO
Financial World Awards

Something for the Weekend - Applied Imagination

In 1953 Alex Faickney Osborn published a book called 'Applied Imagination'. In it he suggested a technique that proposes that groups could double their creative output through a process called brainstorming… a technique still commonly used (and misused) nearly 60 years later.

It's suggested that a Brainstorming session should generate between 50 - 100 ideas and that made me think about whether I'd actually ever been to a brainstorming session(!)… whether we actually allowed sufficient divergence in our thought processes to get all the good stuff out.

It sometimes feels like people aren’t prepared to share ideas (or even just thoughts) that aren't fully thought though and that a has to be a huge constraint to creativity. It also means that we lose the collaborative edge, and therefore the effectiveness of, brainstorming sessions.

I suppose the other question is whether we just stop at the first suitable idea (the quickest, cheapest, easiest) or whether we're prepared to spend another 20 minutes to carry on? Would that 20 minutes deliver the idea that's truly the best… perhaps the game changer?

In my mind, creativity is always enhanced through teams. And brainstorming, when conducted as intended, is a great first step in harnessing the power of collective ideas. So I thought it might be a good time to share the 5 golden rules which help in creating the best possible environment Click Here

I hope you can put them to use.

Sources and Credits
www.brainstorming.co.uk
http://en.wikipedia.org/wiki/Brainstorming