Showing posts with label Language. Show all posts
Showing posts with label Language. Show all posts

Friday, 11 February 2011

Something for the Weekend - Whilst the Bonnet's Up

Our use of clichés in general language and specifically business is fascinating. The source of the word cliché comes from the days of the manual printing press when words were formed from individually carved letter blocks 'clicked' (hence cliché) together to form words, the typesetters found that certain words and phrases were used so frequently that they retained them in blocks rather than individual letters to form stock words/phrases.

The thing that particularly strikes me is how strings of words can often go unquestioned because they're generally understood to have good or bad connotations. Let's take an example, when someone says "you'd be putting all your eggs in one basket" you automatically assume it to be a bad thing… it normally is… but is that always true?

One particular well used phrase that often falls into this category is 'Whilst the bonnet's up' - and the assumption that it makes anything else in that area inherently easier. It's true, there are often synergies and efficiencies that can be gained by colliding similar initiatives but it is important that we never assume that's always the case. In fact if we play with the car analogy a little further we'd all agree that the only thing we'd save by getting other things done on our cars 'whilst the bonnets up' is the second trip to the garage. The cost always changes and the time always changes.

Whenever that phrase is employed I'd urge that we all step back and consider if it applies in this case, remembering that all things are not equal. Do the additional initiatives really justify the cost, resource implications and complexity risk? We risk de-LEANing our delivery cycles by loading lower-priority development and adding more potential failure points.

Of course, if the value stacks up against the cost, time and risk, congratulate yourself on some synergies realised!

Saturday, 4 December 2010

Something for the Weekend - "we don't need any more fart apps"

I was kindly sent an article from the BBC on the use of language (link below). In it the journalist cited a recent excerpt from the development guidelines for Apple's app store. "We have over 250,000 apps in the App Store, we don't need any more fart apps. If your app doesn't do something useful or provide some form of lasting entertainment, it may not be accepted." as the writer points out 'the tone is direct, comic and elegantly threatening.'

The article gives some good comparisons of the communication styles of other companies (so do give it a read) but the point I reflected on was our use of language in our every day roles. Do we follow Microsoft's example ("Architected to run HTML 5, the beta enables developers to utilise standardised mark-up language across multiple browsers") or do we communicate clearly and concisely all of the time? I'd guess the majority of us could admit to both at some stage. Our landscape is littered with acronyms, technical, industry and business terms and it's hard for them not to migrate to our vernacular.

In her conclusion Lucy Kellaway points out that the language used by companies doesn't directly impact their success which may well be correct but I'd argue the opposite is true for us as Business Analysts. Our brand constantly needs to be focused on the creation of clarity. Being able to absorb terminology and jargon, understand it and then.. the hardest bit of all... communicate without it!

Sources and Credits
Thanks to Vince Marrows for the BBC article
Lucy Kellaway
Image from the telegraph