If you haven't already made your New Years resolution (or you've given up already!) this article comes at just the right time. It’s a list of 10 Customer Experience Resolutions published by Bruce Temkin for companies wanting to take their Customer Experience to the next level;
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There isn't a word of it that I could argue with, as there's always more that can be done. I'm sure if we each adopted just one of these for ourselves it will make a significant difference to our projects over the next 12 months.
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